Effective 21 October 2026
This policy is part of the Terms of Service. It explains why payments are not refunded, and what happens when you cancel.
Payments are not refundable, in whole or in part. This includes a monthly, quarterly or yearly period that has started, even if you cancel before it ends.
Ops Studio runs on capacity that we buy wholesale from our providers for every studio: infrastructure, data and outreach services. That cost is committed the moment we buy it, and our providers do not refund it to us. We are therefore not in a position to refund prepaid service once it has started.
There is no setup fee. Billing starts with your first payment and follows the plan you chose: monthly, quarterly or yearly. Your studio is built, connected and handed to you within 48 hours.
You can cancel at any time. Cancelling ends future billing. It does not refund the period you have already paid for, and your studio keeps working until the end of that period. On request we hand over your content, as the Terms of Service describe.
The studio does the work. What that work achieves depends on how you use it: what you approve, who you choose to contact, and how often you show up. You are accountable for those choices. Fees are not refunded because a post did not perform, a prospect did not reply, or the studio was used less than planned. We do not promise business results.
Your studio runs on your own Claude account, which Anthropic bills to you directly. Those charges are between you and Anthropic, and this policy does not cover them.
Nothing in this policy removes a right that the law gives you and that cannot be excluded.